How Confucius can help us liberate organisations

Photo courtsey of Steve Webel on Flickr Confucius dedicated his life to convincing Chinese leaders that they must act virtuously. But as modern organisations struggle to deal with the increased complexity of the network era, Confucian thinking provides a valuable reminder that we as individuals must strive to transcend the cultures of the organisations in … More How Confucius can help us liberate organisations

How do knowledge, power, and influence affect customer experience?

┬áThis post was written in conjunction with Carl Lyon for The QoE and was first published on The QoE blog Our first topic of 2016 explored knowledge, power and influence in organisations. Or to be more specific, where is the knowledge, who has the power, and how is this affecting the ability to influence behaviour? … More How do knowledge, power, and influence affect customer experience?

Leadership 2.0

Leadership 2.0 from Denise Caron While going back over inspiration for previous blog posts I came across this thought provoking presentation about ‘Leadership 2.0’ by Denise Caron. What is Leadership 2.0? The excellent Social Media Garden report by Denovati has some useful soundbites: “Leadership 2.0: embracing change, being open to experimenting, demonstrating transparency, working collaboratively … More Leadership 2.0