This post was written in conjunction with Carl Lyon for The QoE and was first published on The QoE blog Our first topic of 2016 explored knowledge, power and influence in organisations. Or to be more specific, where is the knowledge, who has the power, and how is this affecting the ability to influence behaviour? … More How do knowledge, power, and influence affect customer experience?
Or to give you the full quote: “The real difficulty in changing any enterprise lies not in developing new ideas, but in escaping from the old ones” (John Maynard Keynes) If you have twenty minutes, make a cup of tea and take a peek into the future. In this short video, John Seely-Brown (JSB) – … More The real difficulty…is in escaping from old ideas
Here’s the thing: I regularly share information on LinkedIn with a network of contacts, most of whom I’ve never met. And unless one of these people offers me a job, none of them are in a position to give me any financial reward for sharing. So why do I share? And here’s the other thing: … More How reputation and ownership affect knowledge sharing
I’ve just finished reading a dense yet highly insightful article by Cook and Brown (1999) about the nature of knowledge and its relationship to organisational innovation. Although the article was written in a pre-social media age (hard to imagine now), like any great research it contains powerful insights that are highly relevant in today’s world … More Knowledge + knowing = innovation