Everybody’s experience is valid. But all too often we are required to limit our experience to conform to the will of others. Nowhere is this more true than in organisations. Every organisation has a shared system of beliefs and behaviours, which can be understood as its culture. Cultures emerge from the constant interaction of people … More It’s time to liberate experience
Two problematic areas for today’s organisations are employee engagement and digital transformation. Although organisations want employees to share knowledge, care about their work, and embrace digital ways of working, they often try to impose these desires on top of the existing culture of work. And attempts to impose culture change from above will always be … More How ‘community’ can drive digital transformation
It’s increasingly evident that digital disruption is wreaking havoc across many sectors. But to understand how digital technology is changing customer experience, it’s useful to consider how digital is changing human experience in its entirety: ‘Search’ is rewiring our brains, and changing what we need to remember The cloud is changing our perception of ownership … More Digital is changing human experience, not just customer experience
This post first appeared on the Creative Huddle blog. If you didn’t need to earn money, what would you do? You’d be on a permanent holiday, with all the free time in the world. It would be amazing for a while. Lots of travelling, seeing the world. But after a year or so you’d get … More Creative, meaningful work is the goal. For everyone.
Or to give you the full quote: “The real difficulty in changing any enterprise lies not in developing new ideas, but in escaping from the old ones” (John Maynard Keynes) If you have twenty minutes, make a cup of tea and take a peek into the future. In this short video, John Seely-Brown (JSB) – … More The real difficulty…is in escaping from old ideas
Here’s the thing: I regularly share information on LinkedIn with a network of contacts, most of whom I’ve never met. And unless one of these people offers me a job, none of them are in a position to give me any financial reward for sharing. So why do I share? And here’s the other thing: … More How reputation and ownership affect knowledge sharing
This post was written in conjunction with Carl Lyon of the QoE Slavery was a terrible thing, but for thousands of years it remained a convenient way to get work done. Mass slavery persisted until enough people decided that dominance through fear was no longer an ethical means of organising people. The widespread abolition of … More How is the network era affecting large organisations?