How ‘community’ can drive digital transformation

Two problematic areas for today’s organisations are employee engagement and digital transformation. Although organisations want employees to share knowledge, care about their work, and embrace digital ways of working, they often try to impose these desires on top of the existing culture of work. And attempts to impose culture change from above will always be … More How ‘community’ can drive digital transformation

Digital is changing human experience, not just customer experience

It’s increasingly evident that digital disruption is wreaking havoc across many sectors. But to understand how digital technology is changing customer experience, it’s useful to consider how digital is changing human experience in its entirety: ‘Search’ is rewiring our brains, and changing what we need to remember The cloud is changing our perception of ownership … More Digital is changing human experience, not just customer experience

The real difficulty…is in escaping from old ideas

Or to give you the full quote: “The real difficulty in changing any enterprise lies not in developing new ideas, but in escaping from the old ones” (John Maynard Keynes) If you have twenty minutes, make a cup of tea and take a peek into the future. In this short video, John Seely-Brown (JSB) – … More The real difficulty…is in escaping from old ideas

How is the network era affecting large organisations?

This post was written in conjunction with Carl Lyon of the QoE Slavery was a terrible thing, but for thousands of years it remained a convenient way to get work done. Mass slavery persisted until enough people decided that dominance through fear was no longer an ethical means of organising people. The widespread abolition of … More How is the network era affecting large organisations?