How ‘community’ can drive digital transformation

Two problematic areas for today’s organisations are employee engagement and digital transformation. Although organisations want employees to share knowledge, care about their work, and embrace digital ways of working, they often try to impose these desires on top of the existing culture of work. And attempts to impose culture change from above will always be … More How ‘community’ can drive digital transformation

Digital is changing human experience, not just customer experience

It’s increasingly evident that digital disruption is wreaking havoc across many sectors. But to understand how digital technology is changing customer experience, it’s useful to consider how digital is changing human experience in its entirety: ‘Search’ is rewiring our brains, and changing what we need to remember The cloud is changing our perception of ownership … More Digital is changing human experience, not just customer experience