|National Association of Disability Practitioners|
Yesterday I had the opportunity to attend an event put on by the National Association of Disability Practitioners in Birmingham. The focus of the event was the use of social media in the context of disability support services and we were fortunate enough to have two excellent speakers, Matt East from Anglia Ruskin University and Terry McAndrew from JISC TechDis. This blog post begins with five things I learned during the day, then goes on to provide a summary of the key points from both sessions and links to some of the online resources highlighted during the sessions.
Five things I learned at the NADP conference
1. Students increasingly expect to access resources via social media
2. The growing ‘App Mentality’ has significant implications for student learning
This mentality is potentially causing students to be more critical and demanding of available services. Some of the quotes included “I want everything I need in one place”, “if I download an app and it doesn’t work first time, I delete it”, and, “I want information personalised to me”.
3. The preferred search engine for 16-24 year olds is YouTube
This statistic shows that students are very comfortable with consuming information in video format. Support departments could harness this by creating short videos about their services, and potentially turn these into a YouTube ‘channel’ to make it easier for students to find and understand them.
4. Transmissive teaching is not accessible
Wherever possible we need to encourage approaches to teaching which encourage participation. This has benefits for all students, not just those with disabilities.
5. Age and disability are not significant factors in determining whether someone becomes a ‘resident’ in a network
Research by Le Cornu and White (2011) indicated that social, participatory learning spaces provide a means for students to create a different identity. These spaces can empower non-traditional learners and those with disabilities as they prevent others from judging them on their appearance.
Summary of presentations
Matt East – Anglia Ruskin University
Matt argued that social media is a key factor in our successful engagement with students as it enables them to access support services in a way with which they are familiar and comfortable. The above Prezi contains some informative videos which provide a useful insight into the world of social media.
Matt shared a quote from a student who had revealed that, “using Twitter has become my first port of call rather than using the Library in many cases”. Typing a search term into Twitter will almost always bring up a list of useful resources ranging from social (blog posts and videos) to academic (journals and e-Books). This suggests that support departments who are seeking to raise awareness of their services would do well to ensuring that they were discoverable on social media platforms. An example might be regular tweets containing links back to departmental web pages, blogs and online resources.
However, use of certain platforms such as Facebook did raise issues of disclosure, particularly for students with disabilities. For instance, a significant attraction of social media is that it enables people to assume an online identity that is different from their physical identity. Consequently, a Disability support department might reasonably aim to push out their service on Facebook because they know a large percentage of students will see it. But if a student were to ‘like’ this page this could suggest to others – rightly or wrongly – that they have a disability, as their friends would see that they had liked this particular page. This highlights the importance of choosing a social media platform that is appropriate both to your needs and to those of your intended audience. For this example, Twitter was cited as a potential alternative as it is less ‘personal’ than Facebook – in other words, there is potentially a smaller reputational risk for a student who follows a Disability services Twitter feed.
Matt also drew attention to the excellent AMMOSSHE Social Media Toolkit. This provides helpful advice and guidance for anyone considering greater usage of social media. The toolkit contains both strategic advice for managers and departments as well as more practical tips for staff.
Terry McAndrew – TechDis
This presentation highlighted both the high-level, strategic aspects of social media use for institutions as well as providing links to a range of useful TechDis resources on accessibility. Terry reinforced the point that, when using social media, students with a disability often don’t want to let on that they have a disability. Highlighting the research by Vaughn and White?? around Digital Residents and Digital Visitors which revealed that neither age nor disability are significant factors in determining whether someone becomes a ‘resident’ in a network – i.e. becomes a regular contributor. This suggests that using social media provides an opportunity to widen participation, communication and learning experiences, and it is therefore important that universities maximise their usage of social networks.
Below are some of the key resources that Terry highlighted:
- Concept Linkage – this tool enables students to enter two different search terms. The tool then creates a visual map of all the potential linkages between the two terms, and could be useful in helping all students find out ‘what they don’t know’ about a topic.
- TechDis accessibility resources – the TechDis website has some fantastic resources, particularly on accessibility, inclusion and assistive technologies.
- Web2Access – great resource by Southampton University which evaluates a range of freely available Web 2.0 tools. The Disabilities page also contains a wealth of diagnostic tests to help you match an appropriate learning tool to a disability.
- Access For All – enables you to download a PDF Accessibility Checker, making it easier for you to check the accessibility of PDF documents.
- Flexible Pedagogies: new pedagogical ideas – a report by the Higher Education academy into new pedagogical ideas, including social learning, learner empowerment, crossing boundaries and decolonising education.
Me – Digital Curation: how to make social media work for you
Due to a gap in the programme I also jumped in during the afternoon slot and provided a short workshop on Digital Curation. The aim of the session was to introduce participants to some practical social media tools that they begin using in their professional activities. The session introduced a simple three-stage framework to inform usage of social media – Discover, Curate, Share – with a view to providing a reason for participants to engage with social media. My main aim was to encourage people not to fear social media but rather to get involved and have a go. Only by doing so do the benefits become more evident.
Thank you also to the NADP for organising a thoroughly informative and enjoyable day.